Transfer from old ’on premise’ version of CRM 4.0 to new CRM 2016 version in Cloud.
SAINT-GOBAIN PAM CZ s.r.o. is a dealership of world’s leading manufacturer of pipeline systems made from ductile iron, SAINT-GOBAIN PAM company. SAINT-GOBAIN PAM company, producing cast iron products for more than hundred years was the first enterprise in the world to implement the process of ductile iron production in industrial scale. SAINT-GOBAIN PAM CZ s.r.o company is part of SAINT-GOBAIN PIPE DIVISION company, that operates in more than 20 countries of 5 continents through its production facilities and dealerships.
Customer was using MS CRM 4.0 in On Premise version for complex customer relations management.
CRM was used mainly in these sectors:
By sales representatives for their sales activities
By complaint department for managing and monitoring of reclamation process and for monitoring associated costs.
For planning and administrating projects regarding production and warehouse planning.
Simultaneously MS CRM was integrated into related systems through an inconvenient direct access to MC CRM database.
Integration ERP with environment
Main ERP system through BizTalk integration platform is interconnected with other systems external suppliers, logistics, warehouses, stores and e-shop system.This connection allows quick and secure data transfers between customer applications and enables customers efficiently manage data traffic, which is clearly centralized BizTalk platform.
Given identified facts and the extent of the solution along with the need for sales representatives to access the CRM we decided to recommend MC CRM 2016 in online version.
Advantages of Cloud:
No costs for operating company’s custom hardware
No issues with updates
Integration with Office 365
Supplied solutions contain these items:
Migration of data and functions to new version of MS CRM 2016 online
Remaking of integration with other systems while using modern technologies
User training linked with workshop, where users were introduced to new features with the possibility to try them out
Post-migration support connected with Outlook clients and mobile apps settings
While performing the migration, the implementation team was in close contact to the customer and selected users.
CRM 2016 Online in Cloud
Integration to MS AX through web services
Everything runs in cloud on Microsoft HW
MS Dynamics CRM 2016 Online